Still have questions? Use the 'Contact us' link above or email us at help@snakeriverfarms.com with your order number and details—our team is here to help!

Business hours:
Monday to Thursday 8 AM - 5 PM MDT
Friday 8 AM - 5 PM MDT
Holiday Weekend Hours:
Saturdays 9AM - 2PM

Snake River Farms

<p id="isPasted">Club SRF is our rewards program. Earn points to unlock rewards and redeem them for discounts and free products.</p><p>Club SRF is not a credit card. Additionally, points cannot be redeemed for cash. &#xA0;&#xA0;</p>

Club SRF is our rewards program. Earn points to unlock rewards and redeem them for discounts and free products. Club SRF is not a credit card. Additionally, points cannot be redeemed for cash.

What is Club SRF?

Rewards

What is the SRF Guarantee?

The SRF Guarantee

Where can SRF ship? Does SRF ship internationally?

Is there a website minimum?

When will I get charged?

Do you offer subscriptions?

When should I select delivery?

Can I change or cancel my order?

Why is my promo code not working?

Do you offer military discounts?

Do you have pricing for restaurants or grocery stores?

Ordering

How long will my products last?

How long does it take to thaw?

How do I properly dispose of dry ice?

Product and Product Handling

What are the shipping options?

How are orders packed and shipped?

How can I track my order?

Packaging and Shipping

Do you have a guarantee?

What if my meat arrives partially thawed or completely frozen?

What happens if my order gets delayed in transit?

What happens if I pay for Overnight shipping and it doesn't make it on time?

Do you accept returns?

What if my order arrives incomplete?

Order Issues

How do I view and use my points?

Do my points expire?

How do I know my Club SRF tier status?

How do I enter the rewards tiers in Club SRF?

How are my points calculated?

How can I unsubscribe?

Do you sell my information?

How can I manage the cookie data that is collected on the site?

Privacy

What is Club SRF?Updated 2 months ago