To request an order change or cancellation, give us a call, start a chat with us or email help@snakeriverfarms.com. Please include your order number and the changes you'd like to make. Our team can help with eligible requests, including cancellations

To request an order change or cancellation, give us a call, start a chat with us or email <a class="Hyperlink SCXW142489846 BCX0" href="mailto:help@snakeriverfarms.com" target="_blank" rel="noreferrer noopener">help@snakeriverfarms.com</a>. Please include your order number and the changes you&apos;d like to make.Our team can help with eligible requests, including cancellations and order updates. Because orders begin processing quickly, we can&#x2019;t guarantee that every request can be completed. If your request can&#x2019;t be handled automatically, our Customer Care Team will follow up.

Can I change or cancel my order?

We ship nationwide to all 50 states, with the exception of select Alaska locations due to dry ice restrictions. International shipping, including Canada and Puerto Rico, is not currently available. A physical street address is required - we cannot sh

<span data-contrast="none" lang="EN-US" class="TextRun SCXW194734275 BCX0" style="margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-size:16px;line-height: 20.85px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">We ship nationwide to all 50 states, with the exception of select Alaska locations due to dry ice restrictions. International shipping, including Canada and Puerto Rico, is not currently available.<span data-contrast="none" lang="EN-US" class="TextRun SCXW194734275 BCX0" style="margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-size:16px;line-height: 20.85px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">A physical street address is required - we cannot ship to PO boxes or lockers. Please double-check the address entered on the order as Snake River Farms fulfills orders as they are submitted and cannot guarantee an address change once an order is processed.&#xA0;<span data-contrast="none" lang="EN-US" class="TextRun SCXW194734275 BCX0" style="margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-size:16px;line-height: 20.85px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">If you live in a gated community, please provide your gate code on address line 2.

Where can SRF ship?

You can choose your delivery date 2-3 weeks in advance from the day you originally place your order. Shipping can take 1-3 days but can arrive +/- 1 day from the selected delivery date. Because our products are shipped frozen, we always recommend sel

You can choose your delivery date 2-3 weeks in advance from the day you originally place your order. Shipping can take 1-3 days but can arrive +/- 1 day from the selected delivery date. Because our products are shipped frozen, we always recommend selecting a delivery date 2 weeks in advance before the intended use to allow for time for thawing.Due to the increased volume during major Holidays (Easter, Father&#x2019;s Day, Thanksgiving, Christmas, etc.), delivery dates may be limited, and there may be a higher possibility for delays. We recommend ordering as soon as possible to ensure your products are shipped and delivered in time for your event. Our products ship frozen and arrive frozen so you can safely store your products in your freezer up to 6 months so order early for the holidays to guarantee availability!<a href="https://snakeriverfarms-muq5ld3a3bb.gorgias.help/en-US/how-long-will-my-products-last-1199993">Click here for information on our shelf life guidelines</a>&#xA0;

When should I select delivery?

One promotional offer is available per order and can only be combined with Loyalty Product found on the Rewards page. Redeeming points for money off is only applicable on orders that do not contain any additional discount offers. Offers are not valid

One promotional offer is available per order and can only be combined with Loyalty Product found on the Rewards page. Redeeming points for money off is only applicable on orders that do not contain any additional discount offers.Offers are not valid on previous orders and may not be combined with any other subscriptions, promotions, coupons, discounts, or offers. Promotions are not valid on gift cards.If you have any other questions or issues regarding your promotion, please reach out to our customer care team and they will be happy to help.

Why is my promo code not working?

We are partnered with ID.me to provide first responders, active-duty military, and veterans with special offers. Please see below: SRF Military Discount - Click Here

We are partnered with ID.me to provide first responders, active-duty military, and veterans with special offers. Please see below:<a href="https://shop.id.me/stores/8922-snake-river-farms" target="_blank" rel="noopener noreferrer">&#xA0;</a> <a href="https://shop.id.me/stores/8922-snake-river-farms" target="_blank" rel="noreferrer noopener"></a> <a href="https://shop.id.me/offer/3476870/clicks/track?source=store-page_additional-offers_web" target="_blank" rel="noopener noreferrer">SRF Military Discount - Click Here</a>

Do you offer military discounts?

We do have a $49 minimum purchase for orders placed on our website.

We do have a $49 minimum purchase for orders placed on our website.&#xA0;

Is there a website minimum?

Holiday Hours:
12/31/25 8AM - 12 PM MDT
1/1/26- Closed
1/2/26- Closed

Still have questions? Use the 'Contact us' link above or email us at help@snakeriverfarms.com with your order number and details—our team is here to help!

Business hours:
Monday to Thursday 8 AM - 5 PM MDT
Friday 8 AM - 4 PM MDT

Snake River Farms

Ordering

What is the SRF Guarantee?

The SRF Guarantee

How long will my products last?

How long does it take to thaw?

How do I properly dispose of dry ice?

Are SRF products gluten free?

Are SRF products organic or GMO free?

Are SRF Cattle grass fed?

Product & Product Handling

What are the shipping options?

How are orders packed and shipped?

How can I track my order?

What if my order arrives when I am not home?

Packaging & Shipping

Do you have a guarantee?

What if my meat arrives partially or completely thawed?

What happens if my order gets delayed?

Do you accept returns?

What if my order arrives incomplete or incorrect?

What if I select the incorrect shipping address?

What if my order has the incorrect delivery date?

Order Issues

Do you have options for bulk Gift Cards?

What is e-gifting?

Does the concierge service fit my gifting needs?

Is shipping different for corporate gifting orders?

Do you offer discounts for ordering in bulk?

When should I order my Holiday Gifts?

What are my Corporate Gifting options?

What if my gift arrives while the recipient is not home?

Corporate Gifting

Can I buy a physical gift card?

How do I send a gift card if I don’t have the recipient’s email address?

How do I redeem my gift card?

When will the recipient receive their gift card?

How do I check the balance on my gift card?

When will my gift card expire?

Gift Cards

How do I start an SRF subscription?

Is there a discount for signing up for subscription orders?

Can I apply a promo code to my subscription?

How do I edit or skip my subscription?

What if something in my subscription bundle is out of stock?

When will I be charged for my subscription order?

Subscriptions

What is Club SRF?

How do I join Club SRF?

How do I view and use my points?

How do I know my loyalty status?

How are my points calculated?

Do my points expire?

Can I use points and promotions together?

Loyalty & Rewards

How can I unsubscribe?

Do you sell my information?

How can I manage the cookie data that is collected on the site?

What is Shop Pay and why does it have my information?

Privacy