Still have questions? Use the 'Contact us' link above or email us at help@snakeriverfarms.com with your order number and details—our team is here to help!

Business hours:
Monday to Thursday 8 AM - 5 PM MDT
Friday 8 AM - 5 PM MDT
Holiday Weekend Hours:
Saturdays 9AM - 2PM

Snake River Farms

<p>Please reach out to us at <a data-fr-linked="true" href="mailto:help@snakeriverfarms.com"><u>help@snakeriverfarms.com</u></a>. We will direct you to the right team. We look forward to hearing from you.</p>

Please reach out to us at help@snakeriverfarms.com. We will direct you to the right team. We look forward to hearing from you.

Do you have pricing for restaurants or grocery stores?

Ordering

What is the SRF Guarantee?

The SRF Guarantee

Where can SRF ship? Does SRF ship internationally?

Is there a website minimum?

When will I get charged?

Do you offer subscriptions?

When should I select delivery?

Can I change or cancel my order?

Why is my promo code not working?

Do you offer military discounts?

How long will my products last?

How long does it take to thaw?

How do I properly dispose of dry ice?

Product and Product Handling

What are the shipping options?

How are orders packed and shipped?

How can I track my order?

Packaging and Shipping

Do you have a guarantee?

What if my meat arrives partially thawed or completely frozen?

What happens if my order gets delayed in transit?

What happens if I pay for Overnight shipping and it doesn't make it on time?

Do you accept returns?

What if my order arrives incomplete?

Order Issues

What is Club SRF?

How do I view and use my points?

Do my points expire?

How do I know my Club SRF tier status?

How do I enter the rewards tiers in Club SRF?

How are my points calculated?

Rewards

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Do you sell my information?

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Privacy

Do you have pricing for restaurants or grocery stores?Updated 9 months ago