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Order Issues
Questions and concerns regarding your products after you order
Do you have a guarantee?
As our founder, Robert Rebholtz Sr., said, “We want our customers to want to do business with us.”. We stand behind every shipment we send and are committed to delivering the highest quality experience. We guarantee products will arrive frozen or par
What if my meat arrives partially or completely thawed?
Per USDA guidelines, if your order arrives partially frozen, it is safe to store in the freezer for up to 6 months and prepare at a later time. If the product is thawed and under 40 degrees, it is safe to store in the fridge for 3-5 days. If the orde
What happens if my order gets delayed?
Unfortunately, transit delays can occur, which is why we pack with extra dry ice to mitigate thawing in transit. If your order arrives outside of the SRF guarantee, please reach out to our customer care team to help with resolving the issue
Do you accept returns?
Due to the perishable nature of the product, Snake River Farms does not accept exchanges or returns.
What if my order arrives incomplete or incorrect?
If your order arrives incomplete or incorrect, please reach out to our customer care team and provide photos of the product, box, and packing slip. We are happy to help resolve the discrepancy at hand.
What if I select the incorrect shipping address?
If your order has the incorrect shipping address, please reach out to our customer care team immediately to modify your order. We are happy to accommodate the changes as best as we can. We can be reached via email at [email protected], or you
What if my order has the incorrect delivery date?
If any of the information provided on the confirmation is incorrect, please reach out to our Customer Care team immediately and we will do our best to accommodate the changes as best as we can. We can be reached via email at [email protected],