Still have questions? Use the 'Contact us' link above or email us at help@snakeriverfarms.com with your order number and details—our team is here to help!

Business hours:
Monday to Thursday 8 AM - 5 PM MDT
Friday 8 AM - 4 PM MDT

Snake River Farms

<p>If your order arrives incomplete, please contact us within 2 days of delivery. Please provide your order number and list the missing item(s) and quantities. Please note that your order can be sent from multiple warehouses. We always recommend checking your tracking emails to ensure you don&apos;t have multiple tracking numbers.</p>

If your order arrives incomplete, please contact us within 2 days of delivery. Please provide your order number and list the missing item(s) and quantities. Please note that your order can be sent from multiple warehouses. We always recommend checkin

What if my order arrives incomplete?

Order Issues

What is the SRF Guarantee?

The SRF Guarantee

Where can SRF ship? Does SRF ship internationally?

Is there a website minimum?

When will I get charged?

Do you offer subscriptions?

When should I select delivery?

Can I change or cancel my order?

Why is my promo code not working?

Do you offer military discounts?

Do you have pricing for restaurants or grocery stores?

Ordering

How long will my products last?

How long does it take to thaw?

How do I properly dispose of dry ice?

Product and Product Handling

What are the shipping options?

How are orders packed and shipped?

How can I track my order?

Packaging and Shipping

Do you have a guarantee?

What if my meat arrives partially thawed or completely frozen?

What happens if my order gets delayed in transit?

What happens if I pay for Overnight shipping and it doesn't make it on time?

Do you accept returns?

What is Club SRF?

How do I view and use my points?

Do my points expire?

How do I know my Club SRF tier status?

How do I enter the rewards tiers in Club SRF?

Rewards

How can I unsubscribe?

Do you sell my information?

How can I manage the cookie data that is collected on the site?

Privacy

What if my order arrives incomplete?Updated 6 months ago