Holiday Hours:
12/31/25 8AM - 12 PM MDT
1/1/26- Closed
1/2/26- Closed

Still have questions? Use the 'Contact us' link above or email us at help@snakeriverfarms.com with your order number and details—our team is here to help!

Business hours:
Monday to Thursday 8 AM - 5 PM MDT
Friday 8 AM - 4 PM MDT

Snake River Farms

Find answers to your questions at the Snake River Farms Help Center. Get info on orders, shipping, account details, and more. We're here to help!

Help Center | Snake River Farms Customer Support & FAQs

What is the SRF Guarantee?

The SRF Guarantee

Can I change or cancel my order?

Where can SRF ship?

When should I select delivery?

Why is my promo code not working?

Do you offer military discounts?

Is there a website minimum?

Ordering

How long will my products last?

How long does it take to thaw?

How do I properly dispose of dry ice?

Are SRF products gluten free?

Are SRF products organic or GMO free?

Are SRF Cattle grass fed?

Product & Product Handling

What are the shipping options?

How are orders packed and shipped?

How can I track my order?

What if my order arrives when I am not home?

Packaging & Shipping

Do you have a guarantee?

What if my meat arrives partially or completely thawed?

What happens if my order gets delayed?

Do you accept returns?

What if my order arrives incomplete or incorrect?

What if I select the incorrect shipping address?

What if my order has the incorrect delivery date?

Order Issues

Do you have options for bulk Gift Cards?

What is e-gifting?

Does the concierge service fit my gifting needs?

Is shipping different for corporate gifting orders?

Do you offer discounts for ordering in bulk?

When should I order my Holiday Gifts?

What are my Corporate Gifting options?

What if my gift arrives while the recipient is not home?

Corporate Gifting

Can I buy a physical gift card?

How do I send a gift card if I don’t have the recipient’s email address?

How do I redeem my gift card?

When will the recipient receive their gift card?

How do I check the balance on my gift card?

When will my gift card expire?

Gift Cards

How do I start an SRF subscription?

Is there a discount for signing up for subscription orders?

Can I apply a promo code to my subscription?

How do I edit or skip my subscription?

What if something in my subscription bundle is out of stock?

When will I be charged for my subscription order?

Subscriptions

What is Club SRF?

How do I join Club SRF?

How do I view and use my points?

How do I know my loyalty status?

How are my points calculated?

Do my points expire?

Can I use points and promotions together?

Loyalty & Rewards

How can I unsubscribe?

Do you sell my information?

How can I manage the cookie data that is collected on the site?

What is Shop Pay and why does it have my information?

Privacy

We want our customers to want to do business with us

Product processing prior to shipping and quality preservation upon delivery

Packing, Shipping, and Delivery Information

Questions and concerns regarding your products after you order

Group/Corporate gifting options to fit your style, budget, and timeline

E-Gift Card information as a great alternative for gifts

Bundle & Save on recurring subscription orders

Exclusive offers and rewards for Club SRF Members

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