We guarantee that your order will deliver frozen or partially frozen with all items included to the provided address. If you have any concerns or issues with your order, please don't hesitate to reach out to our team. As our founder Robert Rebholtz,
We guarantee your order will arrive frozen or partially frozen, so you can put your items directly into the freezer upon arrival. If your order arrives thawed, please reach out to us. The meat can be kept in the fridge and consumed within 7 days if i
Inclement weather and unforeseen circumstances might delay your shipment. While we cannot guarantee an on-time delivery caused by these delays, we do guarantee the condition of your order upon arrival. If your order doesn't arrive frozen or partially
If you pay for Overnight shipping and it doesn't deliver on time, we will refund the shipping fee.
Due to the perishable nature of our products, we cannot accept returns. If you experience an issue with an order you sent or received, please reach out to us. We will help resolve your concerns.
If your order arrives incomplete, please contact us within 2 days of delivery. Please provide your order number and list the missing item(s) and quantities. Please note that your order can be sent from multiple warehouses. We always recommend checkin