Order Issues
Do you have a guarantee?
We guarantee your order will arrive frozen or partially frozen with all items included at the address provided. If you experience any issues, please contact our team for assistance. To help us resolve concerns quickly, please include a 5–10 second vi
What if my meat arrives partially thawed or completely frozen?
We guarantee your order will arrive frozen or partially frozen, so you can put your items directly into the freezer upon arrival. If your order arrives thawed, please reach out to us within 12 hours of the FedEx delivery. The meat can be kept in the
What happens if my order gets delayed in transit?
Inclement weather and unforeseen circumstances might delay your shipment. While we cannot guarantee an on-time delivery caused by these delays, we do guarantee the condition of your order upon arrival. If your order doesn't arrive frozen or partially
What happens if I pay for Overnight shipping and it doesn't make it on time?
If you pay for Overnight shipping and it doesn't deliver on time, we will refund the shipping fee.
Do you accept returns?
Due to the perishable nature of our products, we cannot accept returns. If you experience an issue with an order you sent or received, please reach out to us. We will help resolve your concerns.
What if my order arrives incomplete?
If your order arrives incomplete, please contact us within 12 hours of delivery. Please provide your order number and list the missing item(s) and quantities. Please note that your order can be sent from multiple warehouses. We always recommend check