Holiday Hours:
12/31/25 8AM - 12 PM MDT
1/1/26- Closed
1/2/26- Closed

Still have questions? Use the 'Contact us' link above or email us at help@snakeriverfarms.com with your order number and details—our team is here to help!

Business hours:
Monday to Thursday 8 AM - 5 PM MDT
Friday 8 AM - 4 PM MDT

Snake River Farms

<span style="margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-size:16px;font-style: normal;font-weight: 400;text-indent: 0px;background-color: rgb(255, 255, 255);line-height: 20.85px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;" id="isPasted">Since our products are perishable, we ask that orders be retrieved on the day of delivery. If a gift is delivered successfully but remains unattended for an extended period, complimentary replacements may not apply. In those situations, we&apos;ll gladly work with you on a preferred resolution.

Since our products are perishable, we ask that orders be retrieved on the day of delivery. If a gift is delivered successfully but remains unattended for an extended period, complimentary replacements may not apply. In those situations, we'll gladly

What if my order arrives when I am not home?

Packaging & Shipping

What is the SRF Guarantee?

The SRF Guarantee

Can I change or cancel my order?

Where can SRF ship?

When should I select delivery?

Why is my promo code not working?

Do you offer military discounts?

Is there a website minimum?

Ordering

How long will my products last?

How long does it take to thaw?

How do I properly dispose of dry ice?

Are SRF products gluten free?

Are SRF products organic or GMO free?

Are SRF Cattle grass fed?

Product & Product Handling

What are the shipping options?

How are orders packed and shipped?

How can I track my order?

Do you have a guarantee?

What if my meat arrives partially or completely thawed?

What happens if my order gets delayed?

Do you accept returns?

What if my order arrives incomplete or incorrect?

What if I select the incorrect shipping address?

What if my order has the incorrect delivery date?

Order Issues

Do you have options for bulk Gift Cards?

What is e-gifting?

Does the concierge service fit my gifting needs?

Is shipping different for corporate gifting orders?

Do you offer discounts for ordering in bulk?

When should I order my Holiday Gifts?

What are my Corporate Gifting options?

What if my gift arrives while the recipient is not home?

Corporate Gifting

Can I buy a physical gift card?

How do I send a gift card if I don’t have the recipient’s email address?

How do I redeem my gift card?

When will the recipient receive their gift card?

How do I check the balance on my gift card?

When will my gift card expire?

Gift Cards

How do I start an SRF subscription?

Is there a discount for signing up for subscription orders?

Can I apply a promo code to my subscription?

How do I edit or skip my subscription?

What if something in my subscription bundle is out of stock?

When will I be charged for my subscription order?

Subscriptions

What is Club SRF?

How do I join Club SRF?

How do I view and use my points?

How do I know my loyalty status?

How are my points calculated?

Do my points expire?

Can I use points and promotions together?

Loyalty & Rewards

How can I unsubscribe?

Do you sell my information?

How can I manage the cookie data that is collected on the site?

What is Shop Pay and why does it have my information?

Privacy

What if my order arrives when I am not home?Updated a month ago