We ship exclusively via FedEx. We offer 3 shipping methods, Standard for $9.99, Express for $39.99 and Overnight for $49.99. The states of Hawaii and Alaska do require Express shipping. FedEx does not require a signature when the order is delivered t

We ship exclusively via FedEx. We offer 3 shipping methods, Standard for $9.99, Express for $39.99 and Overnight for $49.99. The states of Hawaii and Alaska do require Express shipping. FedEx does not require a signature when the order is delivered to a residential address, due to the perishable nature of the product.&#xA0;

What are the shipping options?

To maintain the highest quality, our products are individually sealed in air-tight packaging, perfectly aged and flash-frozen prior to shipment. Each order is shipped using a reusable thermal bag, in a recyclable shipper box lined with a biodegradabl

<span style="margin: 0px;padding: 0px;font-size:16px;font-style: normal;font-weight: 400;text-indent: 0px;color: rgb(22, 22, 22);line-height: 24px;font-family: Roboto, Roboto_EmbeddedFont, Roboto_MSFontService, sans-serif;" id="isPasted">To maintain the highest quality, our products are individually sealed in air-tight packaging, perfectly aged and flash-frozen prior to shipment. Each order is shipped using a reusable thermal bag, in a recyclable shipper box lined with a biodegradable insulated foam and packed with dry ice to ensure products remain frozen throughout transit. Large items, like briskets and hams, will not fit in the thermal bag, but one is added to the shipment. Shelf stable goods like jerky and salami don&apos;t require coolant. &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;&#xA0;<img width="328" src="https://attachments.gorgias.help/3dBwk7WjwkW2NZ9m/hc/984vj294k36PKGOZ/2026082120-f5b8fe70-fcf4-47da-b99e-1fa81909f0ba-b431d34b-04c8-445f-a368-3229e03cb73f.png" id="isPasted" class="fr-fic fr-dii fr-rounded" style="width: 286px; height: 286px;">

How are orders packed and shipped?

Once your order has left the fulfillment center and scanned into a FedEx facility, you will be sent an updated tracking email where you can track the movement of your order.

<span style="margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-size:16px;font-style: normal;font-weight: 400;text-indent: 0px;background-color: rgb(255, 255, 255);line-height: 20.85px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;" id="isPasted">Once your order has left the fulfillment center and scanned into a FedEx facility, you will be sent an updated tracking email where you can track the movement of your order.

How can I track my order?

Since our products are perishable, we ask that orders be retrieved on the day of delivery. If a gift is delivered successfully but remains unattended for an extended period, complimentary replacements may not apply. In those situations, we'll gladly

<span style="margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-size:16px;font-style: normal;font-weight: 400;text-indent: 0px;background-color: rgb(255, 255, 255);line-height: 20.85px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;" id="isPasted">Since our products are perishable, we ask that orders be retrieved on the day of delivery. If a gift is delivered successfully but remains unattended for an extended period, complimentary replacements may not apply. In those situations, we&apos;ll gladly work with you on a preferred resolution.

What if my order arrives when I am not home?

Holiday Hours:
12/31/25 8AM - 12 PM MDT
1/1/26- Closed
1/2/26- Closed

Still have questions? Use the 'Contact us' link above or email us at help@snakeriverfarms.com with your order number and details—our team is here to help!

Business hours:
Monday to Thursday 8 AM - 5 PM MDT
Friday 8 AM - 4 PM MDT

Snake River Farms

Packing, Shipping, and Delivery Information

Packaging & Shipping

What is the SRF Guarantee?

The SRF Guarantee

Can I change or cancel my order?

Where can SRF ship?

When should I select delivery?

Why is my promo code not working?

Do you offer military discounts?

Is there a website minimum?

Ordering

How long will my products last?

How long does it take to thaw?

How do I properly dispose of dry ice?

Are SRF products gluten free?

Are SRF products organic or GMO free?

Are SRF Cattle grass fed?

Product & Product Handling

Do you have a guarantee?

What if my meat arrives partially or completely thawed?

What happens if my order gets delayed?

Do you accept returns?

What if my order arrives incomplete or incorrect?

What if I select the incorrect shipping address?

What if my order has the incorrect delivery date?

Order Issues

Do you have options for bulk Gift Cards?

What is e-gifting?

Does the concierge service fit my gifting needs?

Is shipping different for corporate gifting orders?

Do you offer discounts for ordering in bulk?

When should I order my Holiday Gifts?

What are my Corporate Gifting options?

What if my gift arrives while the recipient is not home?

Corporate Gifting

Can I buy a physical gift card?

How do I send a gift card if I don’t have the recipient’s email address?

How do I redeem my gift card?

When will the recipient receive their gift card?

How do I check the balance on my gift card?

When will my gift card expire?

Gift Cards

How do I start an SRF subscription?

Is there a discount for signing up for subscription orders?

Can I apply a promo code to my subscription?

How do I edit or skip my subscription?

What if something in my subscription bundle is out of stock?

When will I be charged for my subscription order?

Subscriptions

What is Club SRF?

How do I join Club SRF?

How do I view and use my points?

How do I know my loyalty status?

How are my points calculated?

Do my points expire?

Can I use points and promotions together?

Loyalty & Rewards

How can I unsubscribe?

Do you sell my information?

How can I manage the cookie data that is collected on the site?

What is Shop Pay and why does it have my information?

Privacy